Refund policy

At Plum & Pop Kids, we work hard to bring you trendy kids' fashion at exceptionally low and affordable prices. Due to our minimal margin pricing structure:

• No Returns / No Cash Refunds: We do not offer cash refunds or general returns for change of mind, sizing issues, or personal preferences.

Damaged, Defective, or Wrong Items Received: Your satisfaction is important to us. If you receive a damaged, defective, or incorrect product, we’ve got you covered:

1. Store Credit Only: In the event of a verified product issue (damaged or wrong item), we will issue Store Credit equivalent to the item's purchase value.

2. Reporting Window: You must notify us within 48 hours of delivery by emailing plumpopkids@gmail.com with your Order ID and clear photos/videos showing the issue or damage.

3. Verification: Once our team verifies the issue, your Store Credit will be issued and sent to your registered email address for future purchases.